Privacy Policy

BlueWave Solutions Ltd · Last updated: May 2026

1. Who We Are

BlueWave Solutions Ltd is a cleaning and waste removal company registered in England and Wales.

Registered address: 138 Kyverdale Road, London, N16 6PU

Company registration number: 14874002

We operate a web-based management platform (the 'App') accessible at portal.bluewavesolutions.co.uk, which is used to manage our operations, clients, workers, and invoicing.

2. What Personal Data We Collect

2.1 Client Data

When you engage our services or access our client portal, we may collect:

Your name and contact details (email address, phone number)
Your organisation or company name
Property addresses where services are delivered
Contract and invoicing information
Login credentials for the client portal

2.2 Worker Data

For our field workers and staff, we collect:

Full name and contact details
Job assignments, schedules, and completed job records
Work reports and job completion data
Clock-in and clock-out records
Login credentials for the worker portal

2.3 Technical Data

When you use our App, we automatically collect:

IP address and device information
Login timestamps and session data
Usage logs for security and debugging purposes

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To manage and deliver cleaning and waste removal services
To schedule, assign, and track jobs
To generate and send invoices
To communicate with clients and workers about their accounts and services
To manage worker assignments and payroll records
To maintain our business records and comply with legal obligations
To send automated notifications about jobs, reports, and account activity
To send reminders about document expiry (internal use only)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: Processing is necessary to deliver the services you have engaged us for
Legal obligation: Where we are required to process data to comply with legal requirements
Legitimate interests: For internal operations, security, and business management purposes

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

QuickBooks Online (Intuit Inc.) — for invoicing and accounting purposes
Supabase — our cloud database and infrastructure provider
Resend — our email delivery provider for notifications
Google Maps Platform — for property mapping and location services

All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

Client and property data is retained for the duration of our business relationship and for 6 years thereafter for accounting and legal purposes
Worker records are retained for the duration of employment and for 6 years thereafter
Technical logs are retained for up to 90 days

7. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access — you can request a copy of the data we hold about you
Right to rectification — you can ask us to correct inaccurate data
Right to erasure — you can ask us to delete your data in certain circumstances
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can ask for your data in a portable format
Right to object — you can object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@bluewavesolutions.co.uk. We will respond within 30 days.

8. Data Security

We take data security seriously. Our App is built on Supabase, which provides enterprise-grade security including encryption at rest and in transit, row-level security policies, and access controls. Access to personal data is restricted to authorised personnel only, based on their role within the system.

9. Cookies

Our App uses essential cookies to maintain your login session. We do not use tracking or advertising cookies. By using our App, you consent to the use of these essential cookies.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through the App. The date at the top of this document indicates when it was last updated.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

BlueWave Solutions Ltd

138 Kyverdale Road, London, N16 6PU

Email: info@bluewavesolutions.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.